Return & Exchange Policy

Last Updated: November 25, 2025

At Zarin Home, we are committed to providing you with beautiful, high-quality products for your home. We understand that sometimes an item isn't quite right. We are pleased to offer a return and exchange policy to ensure your satisfaction, subject to the strict conditions outlined below.

1. Our 14-Day Return Window

We accept returns of eligible items postmarked within 14 days of the date of delivery.

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, unwashed, and in the same condition that you received it.

  • Packaging: It must be in the original, protective packaging (e.g., box, plastic wraps) and include all original tags, labels, and documentation.

  • Proof of Purchase: You must provide the original order number or receipt.

2. Non-Returnable Items

The following items are exempt from being returned or exchanged, except in cases where they arrive damaged or defective:

  • Final Sale Items: All items marked as "Final Sale," "Clearance," or heavily discounted (e.g., 50% off or more).

  • Custom Orders: Personalized or custom-made items.

  • Gift Cards: Digital or physical gift cards.

  • Used Goods: Any item that shows visible signs of use, wear, or washing.

3. Return Process: Getting Started

You must obtain a Return Merchandise Authorization (RMA) number before sending any items back. Returns sent without an RMA will be refused and returned to the sender.

To Initiate a Return:

  1. Email: Send an email to returns@zarinhome.ca with the subject line: "Return Request – Order # [Your Order Number]".

  2. Information: In the email, please include:

    • Your Order Number.

    • The specific item(s) you wish to return.

    • The reason for the return (e.g., changed mind, item too large, damaged).

  3. Authorization: We will review your request and, if approved, send you a Return Authorization (RMA) number and detailed shipping instructions within 3 business days.

4. Shipping the Return

  • Responsibility for Shipping: The customer is responsible for all return shipping costs, unless the item received was damaged, defective, or incorrect. We highly recommend using a trackable shipping service and purchasing shipping insurance for valuable items like porcelain and fine china.

  • Packaging Fine Goods: Given the fragile nature of our dinnerware and decorative items, the customer is responsible for packaging the item securely to prevent damage during transit. Items broken due to insufficient packaging will not be eligible for any refund or credit.

5. Refunds and Exchanges

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund/credit.

A. Refunds for Change-of-Mind/Preference

If your return is approved and is due to customer preference (e.g., changed mind, item too large/small), we will issue the refund as Store Credit only. This credit will be applied to your Zarin Home account within 7 business days.

  • Restocking Fee: A mandatory restocking fee of 15% will be deducted from your Store Credit amount to cover processing and handling for all non-defective returns.

  • Deductions: Original shipping fees paid on the original order are non-refundable. The cost of return shipping (if a label was provided by us) will also be deducted from the credit.

B. Refunds for Damaged/Defective Items

If the item is verified as damaged or defective (Section 6), a full refund (including original shipping fees) will be processed back to your original method of payment within 7 business days. No restocking fee applies.

C. Exchanges

If you wish to exchange an item for a different colour or style, please follow the standard return process (Section 3) to send back the original item for Store Credit (subject to 15% restocking fee), and then place a new order for the desired product.

6. Damaged or Defective Items

Please inspect your order immediately upon receipt. If your item arrives damaged or is defective:

  • You must contact us at support@zarinhome.ca within 48 hours of delivery.

  • Include your Order Number, a description of the damage, and clear photographic evidence of both the damaged item and the original shipping box/packaging.

  • We will arrange for a replacement or a full refund back to your original payment method, including the original shipping charges, once the damage is verified. We will cover the cost of return shipping for defective items.

7. Customer Support

For any questions regarding our return policy or process, please contact us at:

Email: support@zarinhome.ca